American Rental Association

Support Technician

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Alert Rental
Virtual/WFM, United States
30+ days ago

Description

Alert Rental, a Colorado Springs-based rental software company, is looking to fill both full & part time positions for our help desk. Alert creates proprietary software for the rental industry, so all new hires have to learn a call tracking and a unique software application. Training is provided. Hours can be flexible. There is opportunity for advancement if you find that Alert is the right company for you!

The triage support technician position is the first impression of our company for our clients, and therefore is a critical part of our corporate team.  We need people with good phone skills, some understanding of basic software applications (Word, Excel, etc.), a good work ethic and a positive attitude. 

Role & Responsibilities

Daily Tasks:

  • Answer & Log Incoming Support Calls
  • Answer & Log Incoming Support Emails
  • Provide Technical Support on Level 1 Support Questions
  • Triage (reassign) calls to the appropriate staff person based on skills

Performance Rated on:

  • Dependability
  • Punctuality
  • Productivity of Opened/Closed Calls
  • Good Phone/Customer Service Demeanor
  • Ability to Work Well with Others
  • Ability to Communicate Effectively in Written and Spoken Word
  • Willingness to Learn New Things
  • Being Detail-Oriented

Growth in the Position will Require:

  1. Ability to work as part of a team
  2. Ability to trouble-shoot hardware issues (printers, etc.)
  3. Ability to install the Client Software
  4. Learn to use multiple access tools to connect to client PCs and Servers
  5. Good Troubleshooting and Problem-solving skills
  6. Basic knowledge of Alert Software


Requirements

Preferred Skills & Qualifications

Proficiency in MS Applications: Outlook, Excel, etc.

HS diploma or equivalent

Customer Service or Help Desk, Software, IT or Network experience a plus

Linux Experience a plus+

This position starts at $15/hour with increases based on mutually-agreed upon performance targets.

Job Information

  • Job ID: 58248180
  • Location:
    Virtual/WFM, United States
    Colorado Springs, Colorado, United States
  • Position Title: Support Technician
  • Company Name: Alert Rental
  • Job Function: Customer Service¬†
  • Entry Level: Yes
  • Job Type: Full-Time
  • Job Duration: Indefinite
  • Min Education: H.S. Diploma/Equivalent
  • Min Experience: None
  • Required Travel: 0-10%
  • Salary: $15.00 - $15.00 (Hourly Wage)
Computer Software
Colorado Springs , CO , US

Alert Rental has been in the business of helping our clients solve their technology problems, one relationship at a time, since 1976. Our proprietary rental software system enables rental businesses to run their companies effectively and efficiently.

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